app5 Terms & Conditions

In these Terms & Conditions, the following definitions apply unless the context expressly requires otherwise:

• "app5" or "the Platform" refers to the online betting and casino services operated at app5.io and all associated subdomains, mobile web interfaces, and related digital properties.
• "We," "Us," or "Our" refers to the operator of app5 as an internationally licensed offshore platform.
• "You" or "the Player" refers to any individual who accesses, registers on, or uses the app5 platform in any capacity.
• "Account" refers to the registered user profile created by the Player upon completing the app5 registration process.
• "Services" refers collectively to all betting markets, casino games, live dealer tables, slots, promotional offers, payment processing, and customer support functions made available via app5.
• "BDT" refers to the Bangladeshi Taka (৳), the primary transactional currency of app5.
• "Bonus Funds" refers to any promotional credit, free spin value, or reload incentive credited to a Player's account that is subject to wagering conditions prior to withdrawal.
• "KYC" refers to Know Your Customer verification procedures, including submission of government-issued identification and proof of payment method ownership.

Age Requirement. The app5 platform is strictly available to individuals who are 21 years of age or older. By completing the registration process, you represent and warrant that you are at least 21 years old. app5 reserves the right to request documentary proof of age at any time and will close any account found to belong to an underage user, forfeiting any balance held therein in accordance with applicable responsible gaming obligations.

One Account Per Person. Each individual may hold only one registered account on app5. The creation of multiple accounts by the same individual — whether using the same or different personal details, payment methods, or devices — is strictly prohibited and will result in the permanent suspension of all associated accounts and the forfeiture of any pending withdrawals or bonus balances.

Accurate Information. You agree to provide truthful, current, and complete information during registration and to update your account details promptly if any information changes. app5 accepts no liability for losses arising from inaccurate or outdated account information provided by the Player.

Jurisdictional Responsibility. app5 operates as an offshore platform. It is your sole responsibility to determine whether accessing and using the platform is lawful in your jurisdiction. app5 makes no representation that its services are available or appropriate for use in any specific country or territory.

Corporate Accounts. Accounts may only be registered by natural persons. Registration on behalf of a company, trust, or other legal entity is not permitted.

Credentials. You are solely responsible for maintaining the confidentiality of your app5 username and password. You must not share your login credentials with any other person. app5 will not be liable for any loss or damage resulting from unauthorised access to your account caused by your failure to keep your credentials secure.

Notification of Breach. If you suspect that your account has been accessed without your authorisation, you must notify app5 customer support immediately at [email protected]. We will investigate and, where appropriate, temporarily suspend the account pending resolution.

Two-Factor Authentication. app5 offers SMS-based two-factor authentication (2FA) as an additional security layer. Players are strongly encouraged to enable 2FA via their account settings. Accounts with 2FA enabled receive enhanced protection for withdrawal requests.

Device Security. You are responsible for ensuring that any device used to access app5 is free from malware, keyloggers, or other security vulnerabilities. app5 is not liable for losses arising from compromised devices.

Accepted Payment Methods. app5 processes BDT deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and select card providers including Visa and Mastercard. The availability of specific payment methods is subject to change without prior notice.

Deposit Limits. The minimum deposit on app5 is ৳200. There is no standard maximum deposit; however, transactions above ৳100,000 may be subject to additional verification. app5 does not charge fees on standard deposits, though your payment provider may apply their own charges.

Withdrawal Processing. Withdrawal requests are processed within one to three business days following successful KYC verification. The minimum withdrawal amount is ৳500. Withdrawals must be made to the same payment method used for the most recent qualifying deposit, unless otherwise approved by the app5 compliance team.

KYC Verification. app5 is required to verify the identity of all players before processing withdrawals. You will be asked to submit a copy of a government-issued photo identification document (e.g., National Identity Card, passport, or birth registration certificate) and, where applicable, proof of ownership of your payment method. Failure to complete KYC within 30 days of the first withdrawal request may result in account suspension.

Currency. All balances, bets, and payouts on app5 are denominated in Bangladeshi Taka (৳ BDT). app5 does not support multi-currency accounts at this time.

Refused Transactions. app5 reserves the right to refuse or reverse any deposit or withdrawal that it reasonably suspects to be associated with fraudulent activity, money laundering, or a breach of these Terms & Conditions.

General Conditions. All bonuses and promotional offers made available on app5 are governed by specific terms communicated at the time the offer is presented. In the event of any inconsistency between a specific promotion's terms and these general Terms & Conditions, the specific promotion terms shall prevail.

Wagering Requirements. Unless otherwise stated, all Bonus Funds are subject to a wagering requirement before they may be withdrawn as real cash. The applicable wagering multiplier will be clearly stated for each promotion. Bets placed using Bonus Funds on certain game types — including but not limited to live dealer games, specific jackpot slots, and certain sports markets — may contribute at a reduced rate or not at all toward the wagering requirement.

One Bonus at a Time. Players may not hold more than one active bonus simultaneously unless the relevant promotion explicitly permits it. Attempting to claim multiple concurrent bonuses without authorisation may result in all associated bonus balances being forfeited.

Abuse Prevention. app5 employs automated monitoring to detect bonus abuse, including matched betting, arbitrage strategies, and coordinated wagering patterns designed to exploit promotional terms. Any account found to be engaging in such practices will have its bonus balance removed and may be permanently restricted from future promotional participation.

Expiry. Bonus Funds and any associated free spins that are not used within the validity period stated at the time of the offer will expire automatically and cannot be reinstated.

Acceptance of Bets. app5 reserves the right to accept, decline, or limit any bet at its sole discretion and without prior notice. The confirmation of a bet via the platform interface constitutes the full and binding agreement between the Player and app5 for that particular wager.

Errors & Obvious Mistakes. In the event of a manifest pricing error, system fault, or data feed failure, app5 reserves the right to void any affected bets. Bets accepted under erroneous conditions are not binding on app5. The platform will make reasonable efforts to notify affected players and process refunds of the original stake where applicable.

Cricket & Sports Betting. All sports betting markets, including BPL, IPL, T20 World Cup, and other cricket events, are subject to the specific event and market rules displayed at the time of bet placement. Results are settled based on official governing body announcements. app5 follows ICC, BCB, and relevant league authority rulings on abandoned matches, DLS method outcomes, and forfeited fixtures.

Casino & Slots. Casino games hosted on app5, including those provided by Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, are governed by the respective game provider's rules and RTP parameters. app5 does not modify the underlying game logic or payout structures. All games are certified for fair play by the relevant provider's testing laboratories.

Disconnection Policy. In the event of an internet disconnection during a live casino game or in-play sports bet, app5's server records will be the definitive reference for the status of any outstanding wagers. app5 is not liable for losses arising from connection failures on the Player's side.

The following activities are strictly prohibited on the app5 platform. Engagement in any of the following may result in immediate account suspension, forfeiture of all balances, and referral to relevant law enforcement authorities where appropriate:

• Registering more than one account or assisting another person in circumventing the single-account rule.
• Providing false, misleading, or incomplete personal information during registration or KYC.
• Using the platform while under the age of 21.
• Using automated software, bots, scripts, or artificial intelligence tools to place bets or interact with casino games.
• Engaging in collusion with other players to exploit betting markets or game outcomes.
• Attempting to exploit software vulnerabilities, glitches, or pricing errors in bad faith.
• Using the platform to process proceeds of criminal activity, including money laundering or terrorist financing.
• Engaging in matched betting, arbitrage, or any systematic strategy specifically designed to circumvent the spirit of promotional terms.
• Harassing, abusing, or threatening app5 staff or other players via any communication channel.
• Sharing account access with third parties, including agents, betting syndicates, or family members.

app5 is committed to promoting safe and responsible gambling practices. We provide the following tools to all registered players, accessible at any time through the account settings panel:

• Deposit Limits: Set daily, weekly, or monthly deposit caps to manage your spending.
• Session Time Reminders: Configure time-on-site alerts to keep awareness of how long you have been playing.
• Cooling-Off Period: Take a short break of 24 hours, 48 hours, or 7 days, during which your account will be temporarily suspended.
• Self-Exclusion: Permanently exclude yourself from app5 for a period of six months, one year, or indefinitely. Self-exclusion requests are irreversible for the selected period.
• Reality Checks: Enable session summary pop-ups that display your net win/loss position at configurable intervals.

If you are concerned about your gambling behaviour or that of someone you know, please contact our support team immediately via live chat or at [email protected]. All responsible gaming requests are handled with full confidentiality. Players must be 21 years of age or older. Gambling involves financial risk — please play responsibly.

All content on the app5 platform — including but not limited to the brand name, logo, website design, software, graphics, text, data feeds, game interfaces, and promotional materials — is the exclusive intellectual property of app5 or its licensed content partners. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial purposes only.

You may not copy, reproduce, distribute, republish, download, display, post, or transmit any part of the app5 platform in any form without prior written consent from app5. Unauthorised use of any app5 intellectual property may give rise to civil or criminal liability.

To the maximum extent permitted by applicable law, app5 and its officers, employees, agents, and technology partners shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the platform or its services.

Without limiting the foregoing, app5 specifically disclaims liability for: losses arising from bet settlement errors that are subsequently corrected; losses caused by system outages, scheduled maintenance, or third-party infrastructure failures; losses resulting from the Player's failure to follow the platform's responsible gaming tools; and any loss of profit, revenue, data, or goodwill.

app5's total aggregate liability to any individual Player in respect of any claim arising under or in connection with these Terms & Conditions shall not exceed the total value of deposits made by that Player in the 30 days immediately preceding the event giving rise to the claim.

app5 collects and processes personal data in accordance with its Privacy Policy, which is available at app5.io/privacy-policy. The Privacy Policy forms an integral part of these Terms & Conditions and should be read in conjunction with this document.

By registering on app5, you consent to the collection, processing, and storage of your personal data as described in the Privacy Policy. Your data will not be sold to third parties. It will be used solely for account administration, KYC compliance, fraud prevention, responsible gaming monitoring, and the improvement of platform services.

app5 reserves the right to amend, update, or replace these Terms & Conditions at any time. Material changes will be communicated to registered players via the email address associated with their account, or via a prominent notice on the platform homepage, no fewer than 7 days before the changes take effect.

Your continued use of the app5 platform after any such changes take effect constitutes your acceptance of the revised terms. If you do not agree with the revised terms, you must cease using the platform and contact support to arrange withdrawal of any remaining balance.

These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which app5 holds its offshore operating licence. Any disputes arising from or in connection with these terms that cannot be resolved through app5's internal complaints procedure shall be subject to the exclusive jurisdiction of the courts of that territory.

app5 operates as an internationally licensed offshore platform. Nothing in these Terms & Conditions constitutes a representation that app5's services are compliant with, or authorised under, the laws of Bangladesh or any other specific jurisdiction. Players are solely responsible for ensuring that their use of app5 is lawful in their home country.

If you have questions about these Terms & Conditions, or wish to raise a complaint or request account-related assistance, please contact the app5 support team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week, including Bangladeshi public holidays
• Time Zone: Bangladesh Standard Time (BST, UTC+6)
• Languages: English and Bengali

app5 aims to acknowledge all written complaints within 24 hours and resolve the majority of cases within 5 business days. For urgent responsible gaming matters, please use the live chat function on the platform for the fastest response.